Frequently Asked Questions
Everything you need to know about your Lonza shoes experience.
How do I determine the correct shoe size?
We provide a detailed size guide on every product page. Since Lonza shoes are designed for a standard fit, we recommend measuring your foot from heel to toe and comparing it to our chart. If you are between sizes, we suggest choosing the larger size for maximum comfort.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. If your shoes don't fit perfectly or meet your expectations, you can initiate a return or exchange through our online portal.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What materials are Lonza shoes made from?
We use premium materials including genuine top-grain leather, high-quality suedes, and breathable synthetic knits. Each product description contains specific details about the materials used for that particular model.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my new shoes?
To prolong the life of your Lonza shoes, we recommend using a protective spray before the first wear. For leather styles, use a damp cloth for cleaning and a quality conditioner; for suede, use a specialized suede brush.