Returns & Exchanges Policy

At Lonza Shoes, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn footwear in original packaging. Please ensure items are returned in their original condition to receive a full refund to your original payment method.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the unworn shoes back in their original Lonza branded box and secure them inside a protective shipping mailer.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Quality Check and Refund

Once our warehouse team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing